Refund and Returns Policy

Last updated: June 30, 2026

Overview

Hijab Mansion offers a 7-day return policy only for products that arrive damaged, defective, or incorrect.

The seven-day period begins on the date your order is delivered. We do not accept returns or exchanges for change of mind, colour preference, styling preference, or products ordered by mistake.

This store policy does not limit any mandatory consumer rights that may apply in your country. Local laws may require additional remedies where goods are faulty, unsafe, misdescribed, or not fit for their intended purpose.

Eligible Returns

A product may qualify for a return when:

It arrived damaged or torn.
It has a manufacturing defect.
You received the wrong product, colour, or design.
The product is materially different from the description or images on our website.
The issue was not caused after delivery by misuse, washing, ironing, improper storage, or accidental damage.

The return request must be submitted within 7 calendar days of delivery.

Non-Returnable Products

We do not accept returns or exchanges for:

Change of mind.
Incorrect colour or design selected by the customer.
Minor colour differences caused by lighting, photography, screen brightness, or display settings.
Products that have been worn, washed, ironed, altered, cut, pinned, perfumed, stained, or damaged after delivery.
Products without their original packaging, labels, or accessories.
Products purchased during clearance or final-sale promotions, unless they arrived damaged or incorrect.
Return requests submitted more than seven days after delivery.
Damage caused by jewellery, pins, makeup, perfume, rough handling, washing, or improper ironing.

For hygiene and quality-control reasons, hijabs that have been worn or used cannot be returned unless a manufacturing defect was present when the product arrived.

Reporting a Damaged or Incorrect Product

Please contact us as soon as possible after receiving your order.

Send your return request to:

Email: contact@hijabmansion.com
WhatsApp: +92 339 0045542

Please provide:

Your full name.
Order number.
Delivery date.
A clear description of the issue.
Clear photographs of the product.
A photograph of the packaging and shipping label.
A short unboxing video, where available.

Please keep the product and all original packaging until we have reviewed your request.

Return Approval

All return requests are reviewed before a product is sent back.

Do not return a product without receiving confirmation and return instructions from Hijab Mansion. Products returned without approval may not be accepted.

Approval of a return request does not automatically guarantee a refund. The returned product will be inspected before a final decision is made.

Return Conditions

To qualify for a refund or replacement, the product must:

Be unworn and unused.
Be unwashed and unaltered.
Be free from perfume, makeup, stains, pin marks, pet hair, or other signs of use.
Include its original packaging, tags, and accessories.
Be returned in the same condition in which it was received.

We may reject a return when the product does not meet these conditions or when the damage occurred after delivery.

Replacement or Refund

For an approved damaged, defective, or incorrect product, Hijab Mansion may offer:

A replacement of the same product, subject to availability; or
A refund through the original payment method.

Where the same product is unavailable, we may offer an alternative product, store credit, or a refund.

The available solution will depend on the circumstances of the order and applicable consumer law.

Refund Processing

Once the returned product has been received and inspected, we will notify you whether the refund has been approved or rejected.

Approved refunds will normally be initiated within [5–10] business days after inspection.

The time required for the refund to appear in your account may depend on your bank, card provider, payment gateway, or original payment method.

Cash-on-delivery refunds may be issued through bank transfer, mobile wallet, store credit, or another agreed method.

Original Delivery Charges

Original delivery charges are generally non-refundable.

However, where the entire order was incorrect, defective, or damaged due to our error, we may also refund the original standard delivery charge, subject to applicable law.

Return Shipping Costs

For an approved claim involving a damaged, defective, or incorrect product, Hijab Mansion will provide return instructions and confirm whether:

A courier collection will be arranged;
A prepaid return will be provided; or
Reasonable return shipping costs will be reimbursed.

Customers should not use an expensive return service without our prior approval.

Where a return is rejected because the product does not meet the eligibility conditions, return shipping charges may be the customer’s responsibility.

Exchanges

We only offer exchanges for products that arrive damaged, defective, or incorrect.

Exchanges due to change of mind, colour preference, or an ordering mistake are not accepted.

Replacement products remain subject to stock availability.

Order Cancellations

An order may be cancelled only before it has been processed or dispatched.

Once an order has been shipped, it cannot normally be cancelled. After delivery, it will be handled according to this Refund and Returns Policy.

To request cancellation, contact us immediately with your order number.

Late or Missing Refunds

When an approved refund has not appeared within the stated processing period:

Check your bank or payment account again.
Contact your card issuer, bank, or payment provider.
Allow for any processing time communicated by the provider.
Contact Hijab Mansion at hijabmansion@gmail.com with your order and refund details.

Contact Us

For questions about damaged products, returns, replacements, or refunds, contact:

Hijab Mansion
Email: contact@hijabmansion.com
WhatsApp: +92 339 0045542
Return address: House # CB-668, Street # 12, PIA Colony, Misrial Road, Rawalpindi.

Website: hijabmansion@gmail.com