Privacy Policy

Last updated: June 30, 2026

1. Who We Are

Hijab Mansion is an online modest-fashion business offering hijabs and related products through our website.

Website: hijabmansion.com
Business name: Hijab Mansion
Email: contact@hijabmansion.com
Business address: House # CB-668, Street # 12, PIA Colony, Misrial Road, Rawalpindi.

For the purpose of this Privacy Policy, “we,” “us,” and “our” refer to Hijab Mansion.

2. Information We Collect

We may collect the following personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing, or otherwise interact with our business:

Name
Email address
Telephone number
Billing and delivery address
Order details and purchase history
Account login information
Payment status and transaction reference
Messages sent through our contact form, email, WhatsApp, or social media
Product reviews or feedback
IP address, browser type, device information, and website activity
Cookie and analytics information
Marketing preferences

We do not normally store complete debit- or credit-card details. Payments may be handled securely by the payment provider selected at checkout.

3. How We Use Your Information

We use personal information to:

Process and deliver your orders
Confirm payments and send order updates
Arrange shipping, delivery, exchanges, or returns
Respond to customer questions and support requests
Create and manage customer accounts
Prevent fraud, misuse, and suspicious transactions
Improve our website, products, and customer experience
Maintain business, tax, accounting, and order records
Send promotional emails or messages where you have agreed to receive them
Comply with legal and regulatory obligations

We only collect and retain information that is reasonably needed for these purposes. Businesses should avoid collecting unnecessary personal data and should protect the information they keep.

4. Order and Payment Information

When you place an order, we collect the information required to complete the purchase, including your contact details, delivery address, order contents, and payment status.

Your payment information may be processed by third-party payment providers such as [insert provider name]. Those providers process payment information under their own privacy policies and security procedures.

We may keep invoices, transaction records, and order details for accounting, customer-service, fraud-prevention, and legal purposes.

5. Delivery and Courier Services

To fulfil your order, we may share necessary information with delivery companies, couriers, fulfilment partners, or postal services.

This may include:

Your name
Delivery address
Telephone number
Order reference
Delivery instructions
Cash-on-delivery amount, where applicable

Courier companies should use this information only to complete or support delivery.

6. Contact Forms and Customer Support

When you contact us through our website, email, telephone, WhatsApp, or social media, we may collect your name, contact details, message, and any information you choose to provide.

We use this information to answer your enquiry, provide customer support, resolve order issues, and maintain a record of our communication.

Please do not send sensitive personal information through ordinary contact forms or messages unless it is necessary.

7. Reviews and Comments

If our website allows product reviews or comments, we may collect the information entered in the review form, together with technical information such as your IP address and browser details for security and spam prevention.

Approved reviews may be displayed publicly. Do not include private information in a public review.

If our website does not allow reviews or comments, this section may be removed.

8. Cookies

Our website may use cookies and similar technologies to:

Keep products in your shopping cart
Remember login or account preferences
Support secure checkout
Understand website traffic and performance
Remember cookie choices
Measure marketing effectiveness
Improve website functionality

Some cookies are essential for the website to work. Others, such as analytics or advertising cookies, should be used according to your cookie settings and applicable law.

You can control or delete cookies through your browser settings. Disabling essential cookies may affect checkout, login, or other website features. Privacy and cookie information should be easy to find, understandable, and transparent.

9. Analytics and Advertising

We may use services such as [Google Analytics, Meta Pixel, TikTok Pixel, or insert actual tools] to understand how visitors use our website and to measure advertising performance.

These services may collect information such as:

IP address
Device and browser details
Pages viewed
Products viewed
Referring website
Approximate location
Purchases or checkout activity

Only include the services you actually use. You should also provide a cookie-consent option where required.

10. Marketing Communications

We may send promotional emails, SMS messages, or WhatsApp messages only where permitted and, when required, after receiving your consent.

You may unsubscribe at any time by:

Clicking the unsubscribe link in an email
Replying with an opt-out request
Contacting us at hijabmansion@gmail.com
Updating your communication preferences, where available

Unsubscribing from marketing will not stop essential messages relating to your orders, payments, returns, or account security.

11. Who We Share Information With

We may share limited personal information with trusted service providers that help us operate our business, including:

Payment processors
Courier and delivery companies
Website hosting providers
Email and messaging providers
Analytics and advertising platforms
Customer-service tools
Accountants, legal advisers, or tax professionals
Fraud-prevention and security providers
Government or regulatory authorities where legally required

We do not sell customer personal information.

Service providers should receive only the information reasonably required to perform their services.

12. International Data Transfers

Some service providers may process information in countries other than the country where you live.

Where applicable, we take reasonable steps to ensure that appropriate safeguards are used for international transfers of personal information.

13. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Typical retention periods may include:

Order and invoice records: [for example, 5–7 years, depending on local tax law]
Customer-service communications: [for example, 2 years]
Account information: while the account remains active, plus a reasonable period afterward
Marketing information: until consent is withdrawn or the information is no longer needed
Website security logs: [for example, 30–180 days]
Reviews: while they remain published or until removed

Actual retention periods may be longer where required for legal, tax, accounting, dispute-resolution, or fraud-prevention reasons.

14. Your Privacy Rights

Depending on where you live, you may have the right to:

Ask what personal information we hold about you
Request a copy of your information
Correct inaccurate or incomplete information
Request deletion of information
Restrict certain uses of your information
Object to certain processing
Withdraw consent
Request transfer of your information
Complain to a data-protection authority

These rights may be subject to legal exceptions. GDPR-style rights include access, correction, deletion, restriction, objection, portability, and protection against certain solely automated decisions.

To make a privacy request, contact:

Email: contact@hijabmansion.com

We may need to verify your identity before completing the request.

15. Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account password confidential and for notifying us if you believe your account has been accessed without permission.

16. Children’s Privacy

Our website and products are not directed at children who are not legally able to make online purchases independently.

We do not knowingly collect personal information from children without appropriate parental or guardian involvement. If you believe a child has provided information to us improperly, please contact us.

17. Third-Party Links and Embedded Content

Our website may contain links to third-party websites, social-media pages, videos, payment services, or embedded content.

Those third parties may collect information and use cookies according to their own privacy policies. Hijab Mansion is not responsible for the privacy practices of external websites.

18. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website features, service providers, or legal obligations change.

The updated version will be posted on this page with a revised “Last updated” date.

19. Contact Us

For questions about this Privacy Policy or how we use personal information, contact:

Hijab Mansion
Email: contact@hijabmansion.com
Phone/WhatsApp: +92 339 0045542